Business Process Outsourcing Services:

Business process outsourcing (BPO) contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a firm grip over the (activities of the) vendor for mutual long term success. BPO is positively related to the search for more efficient organizational designs: cost reduction, productivity growth and innovative capabilities. Hence, a source for strategic advantage!

BPO is often divided into two categories:

1. Back office outsourcing, which includes internal business functions such as billing or purchasing.
2. Front office outsourcing, which includes customer-related services & customer support services such as marketing or tech support. IT provides, stimulates (cross-border) BPO activities etc.

HMG BPO: More than just Business Process Outsourcing :

A step beyond IT outsourcing, business process outsourcing (BPO) is increasingly becoming the strategic choice of companies looking to achieve cost reductions while improving their service quality, increasing shareholder value and focusing on their core business capabilities.

Our Business process Outsourcing (BPO) solutions backed by offshore services and local consulting presence enable you to with effective “One-Stop”, Business process outsourcing (BPO), IT services, inbound customer support, new customer acquisitions through search engine Optimization, search engine marketing (SEO-SEM), outbound call centre, telemarketing and back office services.

Our systems are scalable thus allowing your company to expand and preserve the expected service levels. Our solutions are organic and easy to modify to meet your specific requirements.

HMG Business Process Outsourcing Services Features :

To Request a quote email: info@hmgamerica.com

HMG Back office outsourcing Services :

Invoice Processing & Accounts Payable

Forms Processing & Account Opening

Cheque & Remittance Processing

Mail Processing

Mobile Data Capture

Document Imaging & Archive

Customer Interaction Services

Content Development

Accounting & HR Services

Data Management & conversion Services

Network monitoring and Management

Web Design- Application Development

Web Based Services

Managed IT Services

To Request a quote email: info@hmgamerica.com

HMG Tele marketing and Customer Acquisition Services :

Outbound Campaign Development

List Acquisition and maintenance

Tele marketing Compliance Issues / Policy

Verification and Performance Monitoring

Tele Marketing Services

Inbound & Outbound call center services

Appointment Setting

SEO and PPC Advertising

Telemarketing Services :

HMG provides industry best telemarketing services to run your inbound and outbound telemarketing campaign successfully. HMG is one of the leading Inbound and Outbound Telemarketing service providers understand that 'every client business needs require unique treatment' and using our proven outsourcing approach, we provide you telemarketing services across verticals and horizontals.

You can count on HMG’s highly experienced telemarketing program managers to design, manage and implement truly customized and flexible customer centric telemarketing campaign that meet your business objectives. Leading organizations and startups rely on us for their in bound telemarketing and outbound telemarketing campaign.

We have list of service offerings primarily specializing in telemarketing services, including:

Business-to-Business (B2B) Telemarketing :

Use outbound telemarketing to acquire customers, qualify prospects and pass hot leads to sales reps and deal closers. Rely on inbound telemarketing to acquire and qualify buyers for follow-up by your sales reps, close sales, process orders and cross-sell/upsell offers.

Business-to-Customers (B2C) Telemarketing :

People depend on your outbound telemarketing and inbound telemarketing programs to buy goods and services. Present attractive, targeted offers to prospects and existing customers with outbound telemarketing calls. Get the most out of print ads; and infomercial inbound telemarketing with cross-sells/upsells.

Telemarketing Inbound/Outbound Center Services :

HMG has a consultative and professional approach in program design and management of your telemarketing outbound call center campaign. Our aim is to turn each outbound telemarketing contact into sales and results. We select, assign, train, supervise and monitor top-performing outbound call center agents. Ask us to customize scripts for different market segments using appeals that will get results.

Customized scripting

Appointment setting

List acquisition, scrubbing and testing

Live-agent outbound or outbound IVR

Multi-language capability

Customer surveys

Cross-selling/Up-selling

Warm transfer hot leads to sales reps

Optional high-productivity predictive dialing

Brochure/literature and product fulfillment

Live-agent or IVR outbound survey

Campaigns to target prospects or existing customers

Inbound response via phone, email and/or live chat

Interactive Voice Response (IVR) Telemarketing (Automated telemarketing) :

Automated telemarketing, using interactive voice response (IVR) is an effective, inexpensive way to process large numbers of inbound telemarketing calls. Outbound telemarketing using IVR delivers offers quickly at low cost, generating inbound telemarketing leads and sales.

Telesales Outbound Center Services :

Customer profiling

Customer surveys

List and database development

Database verification

Lead qualification and management

Product marketing solutions

Seminar support Seminar support

Sales model refinement and support

Post-marketing efforts

Qualifying and education

Closing

Team selling

Closed-loop reporting

Live-agent or IVR outbound survey

Campaigns to target prospects or existing customers

Inbound response via phone, email and/or live chat

Market Research Outbound Center Services

HMG’s outbound call center Market Research service, managed by the HMG experts, enable you to find out precisely what buyers are seeking. Services are research-based and focus on competitive positioning.

Market research surveys

Streaming media and videoconferencing focus groups

Focus groups

Media testing theater

Database intelligence

Live-agent or IVR outbound survey campaigns to target prospects or existing customers

Inbound response via phone, email and/or live chat

Qualitative and Quantitative Research

Internal focus group recruiting

We have a flexibility to admit the changes demand by the clients. Our BPO (Call Center), KPO, telemarketing and Phone Answering outsourcing services will provide best outsourcing solutions for your requirements weather it's one-time or long term projects. Cyber Infrastructure continuously empowering innovative technologies and skilled manpower to provide you 100% of outsourcing services. For more information on HMG telemarketing services.

To Request a quote email: info@hmgamerica.com

HMG Front office Business Outsourcing Services :

Remote Receptionist

Website Receptionist Service

Toll Free Customer Service

Order Taking Services

Live Web Chat (Live Web Chat, Web Push)

Real-time Email Response

Direct Response/ Infomercials

Conference, Class, Seminar and Event Registration

Appointment Scheduling

Live Receptionist

24-Hour Help-Desk

Emergency Response

Inbound Call Center Services

Outbound Call Center Services

Dealer Locate and Referral Service

Surveys and Customer Contact

Knowledge Process Outsourcing (KPO)

Engineering Process Outsourcing “EPO

Accounts, Financial, banking back office services

other Business Process Outsourcing (BPO)

To Request a quote email: info@hmgamerica.com

Knowledge Process Outsourcing (KPO) :

Offshore outsourcing of your Business Process is a compelling business strategy. At HMG, we attempt to identify the possible outsourcing opportunity and present our capability as an integrated Technology and process Outsourcer catering to all your needs. We would be your partner to provide end to end services across the value chain. We offer our service to the following processes such as :

Architect and Design : We provide our Staffing services to Architects, engineers and other building construction professionals who look for customized services for the office process. Our services are customized for requirements of each client. We train our manpower to provide these services according to requirement of each client. Our objective is to produce drawings and documents meeting the standards.

Data Processing : we are going to launch our data processing services in near future.

Transcription Service : We offer clients a set of core competencies, which are invaluable to the health information management professionals as well as other professionals who must dictate a steady stream of reports and correspondence.

Data Conversion : We become a working extension of your technical conversion team, providing services that are ideally suited to today's requirements for consistent, tightly structured, highly accurate databases.

Legal Consulting : Outstanding client service is a cornerstone of our practice. Knowing that it stands the tests of geography, economy and time, it is a key attribute from which we build our client relationships. We are proud of the recognition we have received from our clients for our commitment to service.

Data Harvesting : HMG has a large team of professionals having vast experience in harvesting data from the Web for directories and databases. This experience has been the cornerstone of HMG's.